Maintaining a laser focus on the physical and mental wellbeing of our employees and customers.
Individual Behaviours;
Have awareness of self & others. Follow the motto — "If it's not safe don't do it"
Doing what's best for you and the team
Investing in physical and mental wellness
Constructively challenge behaviour that undermines a safety mentality
Practice a continuous loop of feedback and adaption to recognise & mitigate against risk ensuring safety in changing environments
Understanding & following safety protocol and processes to ensure safety for all is maintained
Ensuring we are all committed to delivering high quality work both to our internal and external customers.
Individual Behaviours;
Makes the best decisions with the information at hand
Ability to separate opinion from fact and how/when to leverage both to move forward
Actively listen – seek to understand
High quality interactions with customers & ownership of your role within that customer experience
Treats each site as your home and each person as your family
Demonstrates a positive attitude & will go the extra mile when needed
Meeting people where they are at, ensuring people feel valued & respected and have the chance to reach their full potential.
Individual Behaviours;
Seeks to invite diverse experiences, backgrounds and perspectives to get results
Is sensitive to cultural norms & differences, expectations and ways of communicating
Seeks to understand the roles & challenges faced by other teams & team members
Promotes a positive team environment where differences are valued and supported
Respects individuality and choice, meeting each individual where they are in their journey
Communicates openly through honesty and authenticity
Gains an understanding of customers needs and how to meet these – ability to think in the moment
Giving people clarity of what’s expected, creating an environment of ownership.
Individual Behaviours;
Act with a clear sense of ownership, taking responsibility for decisions & actions
Commitment to deliver on own goals and offers support to others in team when needed
Demonstrates honesty and respect in how you act and behave
Displays a can-do attitude to bringing solutions to problems
Learn from mistakes & move forward
Eager to take on challenges & explore new opportunities
Lead by example
Pushing past the status quo, bringing new ideas to looking at problems & encouraging diverse thinking.
Individual Behaviours;
Ambition to challenge the status quo and move passed ‘the way we’ve always done things’
Demonstrates curiosity - there's never a silly question
Seeks to produce useful ideas that are new, better or unique - even small ideas can lead to big results
Enjoys the process of solving problems both internally and for our customers
Encourages diverse thinking to promote innovation - tries multiple varied approaches
Inspires others to think in imaginative ways